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Free (North America) 1 866 751 2130 - Fax 613 567 9982 - www.leapbeyond.com
What
is Contact Communications Logging?
CCL
is an add-in for Microsoft Outlook that allows a company
to keep track of email and other communications with their clients,
and easily share the retained information across the enterprise.
It works in a similar fashion to the Outlook Journal, but uses public
instead of private folders.
Features
| · |
runs
within the Outlook / Exchange framework |
|
| · |
automatically
logs email sent by employees and appointments
they make |
| · |
saves
email and journal entries in public folders |
| · |
quickly
see all conversations with a contact from the Activities
tab in Outlook |
| · |
multiple
tracked folders can be set up with Exchange security
so that communications
with confidential contacts are tracked securely |
| · |
places
four buttons on the toolbar which appear when a tracked contact
is selected, providing fingertip access to creation of phone
conversation notes, file links, and other journal
entries |
|
Popular Uses
| · |
consulting
firms that track all communications with their
clients for legal auditing purposes |
 |
| · |
human
resource departments wishing to retain a log of applicant
progress through the phases of hiring |
| · |
support
centres that need instant access to the last communication
with a customer, even if the previous conversation was with
another call center |
Requirements
Microsoft
Outlook 2000 with Service Release 1a (or greater) or Outlook
2002 (XP) must be installed in Corporate / Workgroup Mode
on each workstation that will utilize Contact Communications
Logging. Leapbeyond Solutions does not recommend using Office SR2
with this product at this time.
Purchasing
A free trial
version can be obtained at www.leapbeyond.com/software.
While locked, it is limited to 40 uses. CCL unlock keys may be purchased
online. Visit today for the latest pricing.
This
document is current as of October 2002. All information, including
pricing, features and requirements, is for informational purposes
only, and subject to change without notice. Leapbeyond Solutions
makes no warrantees as to its accuracy and will not be held liable
for damages resulting from its use. |
